Kemp Engineering & Surveying Ltd (“we”, “us”, or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or contact us.

Company details

1. Personal data we collect

We only collect personal data that is necessary for operating the website and responding to enquiries.

• Information you provide via our contact form (such as name, email address, phone number, and message content)
• Technical data such as IP address, browser type, operating system, and approximate location
• Website usage data relating to how visitors interact with the site

Users cannot create accounts or log in to this website.

2. How we collect personal data

Personal data is collected in the following ways:

• When you submit an enquiry via our contact form (Gravity Forms)
• Automatically, through standard WordPress cookies and server logs
• Via Google Analytics, which uses cookies to collect anonymised usage and performance data
• Via Google reCAPTCHA, which is used to prevent spam and automated abuse of our forms

3. How we use your data

We use personal data only for legitimate business purposes, including:

• Responding to enquiries and communications
• Managing enquiries within our CRM system (OpenCRM)
• Operating, maintaining, and improving the website
• Monitoring website performance and usage statistics
• Protecting the website from spam, fraud, and abuse

We do not use your data for marketing without explicit consent.

4. Legal basis for processing

Under the UK GDPR, our lawful bases for processing personal data include:

• Consent – where you voluntarily submit information via the contact form
• Legitimate interests – for operating, securing, and improving the website
• Legal obligations – where processing is required to comply with applicable laws

5. Cookies

This website uses cookies for essential functionality and analytics purposes.

• Essential session cookies required for the website to function correctly
• Analytics cookies set by Google Analytics

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

6. Third-party services

We use the following third-party services:

• Google Analytics – website analytics and performance monitoring.
  Privacy Policy:
  
  https://policies.google.com/privacy
  
• Google reCAPTCHA – spam and abuse prevention on forms.
  Privacy Policy:
  
  https://policies.google.com/privacy
  
  Terms of Service:
  
  https://policies.google.com/terms
  
• OpenCRM – used to securely store and manage contact form enquiries and customer communications.

These services may process data outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Data storage and retention

• Contact form submissions are retained only as long as necessary to manage enquiries and business records
• CRM data is stored securely within OpenCRM
• Analytics data is retained according to Google Analytics retention settings
• We do not sell, rent, or trade personal data to third parties

8. Data security

We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.
This includes secure hosting, access controls, and regular software updates.

9. Your data protection rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Object to or restrict certain types of processing
• Withdraw consent at any time where consent is the legal basis

To exercise these rights, contact us at
office@kempengineering.co.uk.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk/

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.